Home Forums Redfish Community I cannot get to Sytems and Desktop to

This topic contains 5 replies, has 2 voices, and was last updated by Jason Cameron Jason Cameron 5 years, 6 months ago.

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  • #1058
    #1059
    Jason Cameron
    Jason Cameron
    Keymaster

    The reason you do not see the System or Reports button is because the user your are logging in with does not have the rights(Access Levels) to view them. You will need to log in as a Manager or a user with the proper Access Level) to be able to access those sections of the software.

    The software by default has a manager log in of 7777. You can also try 9999. If you terminated these default users we will need to go into the database and set at least 1 of them back to Active so you can create a new Manager with good Access Levels.

    #1060

    safarisportslounge
    Participant

    None of those password works. How do we get into the database and create a manager passcode so I can continue to program the pos.

    #1061
    Jason Cameron
    Jason Cameron
    Keymaster

    Normally you would need to download Microsoft SQL Server Management Studio to do it but I attached a small script below that will restore the 7777 and 9999 users.

    Just download and extract the zip file. Then run the Restore777.exe file inside. After it runs try to log into the software again with the 7777 password.

    Its usually a good idea to leave those users in the system until you get further along in the setup. With adding Managers etc…..

    Hope that helps

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    #1063

    safarisportslounge
    Participant

    Unfortunately that did not work. I can log in but I am still locked out of managers menu.

    #1064
    Jason Cameron
    Jason Cameron
    Keymaster

    Did you try clocking out and back in as a Manager with the 7777 number?

    We may need to assist you remotely to get you back up and running. Please send a good contact phone number to [email protected] and we can set up a good time to help you out remotely.

    Thanks

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