Support Services and Technical Resources
Support services are vital to the success of a Redfish point of sale system. Redfish POS support services are available in many forms. Please find more information below.
Local Independent Dealers
Independent Redfish POS dealers offer local, regional and national software sales, software installation, training, support and computer hardware sales and service. Many dealers offer extended-hours support and on-site services.
Need hands on assistance? Call a local dealer.
See the Redfish POS independent dealer list for more information.
Support services are generally fee-based. Get a support plan in place with a Redfish POS dealer now and be prepared when you need help.
Free Online Support
Redfish POS offers free online technical support through its user forums. Knowledge Base and Redfish Community.
With the Redfish Community users can ask questions, get help, share information, help others and much more. Questions are generally answered within 24 hours.
We encourage everyone to get involved with the Redfish community.
Telephone Support Services
Redfish POS software experts are as close as your telephone. Telephone support is offered from 10:00 a.m. until 5:00 p.m., Monday through Friday, Central Standard Time.
Telephone technical support services can be purchased here.
Support Charges
- First 30 Days after purchase – Telephone technical support is provided at no charge
- Per Incident – $79 per incident
- Yearly support plans starting at $59 per month.
What Services are Offered with Telephone Technical Support?
- Assistance with troubleshooting software and hardware problems
- Information on the use of software features
Telephone technical support services do not include training on set up or use of Redfish POS. Redfish provides a detailed User Manual as well as Video Tutorials for learning how to use the software.