I cannot get to Sytems and Desktop to

[safarisportslounge]

Hi,
I just got my new pos system. I had just started entering information on the system, took a break came back and found the system locked. Now when I open it with generic password, I cannot access systems, reports or desktop for back house use. Its only showing bartender and waiter and have one employee only listed. How can i get to the system function so I can continue entering the information. I had a redfish school video running on one computer and was following those steps as I entered the information on my POS. Any help.
Thanks

[Jason Cameron]

The reason you do not see the System or Reports button is because the user your are logging in with does not have the rights(Access Levels) to view them. You will need to log in as a Manager or a user with the proper Access Level) to be able to access those sections of the software.

The software by default has a manager log in of 7777. You can also try 9999. If you terminated these default users we will need to go into the database and set at least 1 of them back to Active so you can create a new Manager with good Access Levels.

[safarisportslounge]

None of those password works. How do we get into the database and create a manager passcode so I can continue to program the pos.

[Jason Cameron]

Normally you would need to download Microsoft SQL Server Management Studio to do it but I attached a small script below that will restore the 7777 and 9999 users.

Just download and extract the zip file. Then run the Restore777.exe file inside. After it runs try to log into the software again with the 7777 password.

Its usually a good idea to leave those users in the system until you get further along in the setup. With adding Managers etc…..

Hope that helps

Attachments:

You must be logged in to view attached files.

[safarisportslounge]

Unfortunately that did not work. I can log in but I am still locked out of managers menu.

[Jason Cameron]

Did you try clocking out and back in as a Manager with the 7777 number?

We may need to assist you remotely to get you back up and running. Please send a good contact phone number to [email protected] and we can set up a good time to help you out remotely.

Thanks

[Author]

Posts