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  • October 9, 2013 at 1:59 pm #801
    Avatarbaida
    Participant

    We placed an order and sent it to the bar and the kitchen. But nothing happened. No order was printed in the two printers

    Can you help us here ?

    Thanks

    October 9, 2013 at 2:18 pm #803
    Jason CameronJason Cameron
    Keymaster

    Make sure your kitchen printer is moved over into your Kitchen Printer Group and make sure the bar printer is moved over into the Bar Printer Group. If you do not have a bar printer setup yet. Setup a new printer, call it Bar or whatever and set the installed printer to the \\terminal1\Epson-TM20 (something like that) printer.

    Kitchen and bar printers must to be set to the full network path for example \\terminal1\Epson-TM20 or \\terminal2\EpsonTM-20. Search through the list of installed printers. Regular receipt printers should always use the regular printer name for example just EpsonTM-20.

    Here is a video about it http://www.youtube.com/watch?v=fFzQ5WS7D_8

    Hope that helps

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